Return Policy
1. Introduction
At LimlightDecor, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to make the process as smooth as possible.
2. Eligibility for Returns
To be eligible for a return:
Items must be returned within 30 days of receipt.
Products must be in their original condition, unused, and with all packaging intact.
Certain items, such as custom orders or sale items, may be non-returnable. Please check product details for specific return information.
3. How to Initiate a Return
To start a return, please follow these steps:
Contact our customer support team at support@limlightdecor.com or call us at
Provide your order number and reason for return.
Our team will issue a Return Merchandise Authorization (RMA) and provide instructions for returning the item.
4. Return Shipping
You are responsible for the cost of return shipping unless the item was received damaged or incorrect.
We recommend using a trackable shipping service or purchasing shipping insurance for returns. LimlightDecor is not responsible for items lost or damaged during return shipping.
5. Refunds
Once your return is received and inspected, we will notify you via email.
Approved refunds will be processed within 5-7 business days. Refunds will be issued to the original payment method.
Please note that original shipping fees are non-refundable.
6. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately with details and photos of the issue.
We will arrange for a replacement or refund and cover any return shipping costs.
8. Contact Us
For any questions or concerns about our return policy, please reach out to our customer support team:
Email: support@limlightdecor.com
Thank you for shopping with LimlightDecor. We appreciate your business and are here to assist with any returns or exchanges.
At LimlightDecor, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to make the process as smooth as possible.
2. Eligibility for Returns
To be eligible for a return:
Items must be returned within 30 days of receipt.
Products must be in their original condition, unused, and with all packaging intact.
Certain items, such as custom orders or sale items, may be non-returnable. Please check product details for specific return information.
3. How to Initiate a Return
To start a return, please follow these steps:
Contact our customer support team at support@limlightdecor.com or call us at
Provide your order number and reason for return.
Our team will issue a Return Merchandise Authorization (RMA) and provide instructions for returning the item.
4. Return Shipping
You are responsible for the cost of return shipping unless the item was received damaged or incorrect.
We recommend using a trackable shipping service or purchasing shipping insurance for returns. LimlightDecor is not responsible for items lost or damaged during return shipping.
5. Refunds
Once your return is received and inspected, we will notify you via email.
Approved refunds will be processed within 5-7 business days. Refunds will be issued to the original payment method.
Please note that original shipping fees are non-refundable.
6. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately with details and photos of the issue.
We will arrange for a replacement or refund and cover any return shipping costs.
8. Contact Us
For any questions or concerns about our return policy, please reach out to our customer support team:
Email: support@limlightdecor.com
Thank you for shopping with LimlightDecor. We appreciate your business and are here to assist with any returns or exchanges.